Your guide to banking safety
You trust your financial institution with your money and data. Let’s work together to keep them safe. Utilizing your financial institution’s protection methods and being aware of current threats, safe banking practices and scam-spotting skills makes you an active partner in your own financial security.
Six common scams targeting your money
From impersonators posing as trusted organizations to urgent demands for your personal information, scammers are waiting to catch you off guard. Learn to spot the red flags in emails, calls and messages so you know what to watch out for.
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Safeguard your digital world
Protect your financial future with these five crucial digital safety tips that every smart consumer should know and implement.
Learn moreYour guide to spotting modern scams
Scammers are constantly evolving their tactics to trick you. From elaborate phishing emails to fake investment opportunities, the threats are diverse and ever-changing. Explore the latest scams and methods fraudsters use and learn how to safeguard your finances.
Digital danger zone
How scammers reach out
Scammers target their victims in multiple ways. Knowing how they contact you can help you learn where to be extra aware during your day-to-day interactions.
23%
21%
16%
14%
14%
12%
Quiz
Understanding social media scams
Think you know how to spot and avoid social media scams? Take this quiz to find out how to protect yourself from common fraud tactics.
a. 30% b. 44% c. 50% d. 60%
Scam alert
The new face of fraud targets your investments
Investment and crypto scams have topped the risk list in recent years, with 80.4% of scam attempts resulting in money loss with a median loss of $3,800. Stay vigilant in your financial decisions to ward off these scammers.
Account threats
Six common scams that could empty your accounts
Imposter scam:
Fraudsters pose as financial institutions or government agencies to obtain money or personal information.
Urgency scam:
Scammers create false time pressures to force quick, ill-considered actions.
Phishing scam:
Deceptive emails, texts or messages trick victims into revealing personal or financial data.
Account threats
Six common scams that could empty your accounts
Utility scam:
Con artists impersonate utility companies, threatening service cuts to extort payments.
Support specialist scam:
Fake tech support agents claim to fix nonexistent device issues to gain remote access.
Pay yourself scam:
Criminals send fake fraud alerts, then pose as bank representatives to trick victims into transferring money.
Helpful hints for outwitting scammers
Protecting your finances starts with smart, everyday habits. Discover essential tips and tricks to help you bank safely and confidently, like enabling two-factor authentication and the importance of regular account monitoring. Understanding these practical strategies can help you build a robust defense against financial scammers.
Trendspotting
Rising fraud categories
Imposter scams are the leading fraud category
Scammers will impersonate financial institutions, government officials, distressed relatives, businesses or tech support to gain access to your sensitive information.
Losses from investment scams have been on the rise
These scams often promise high returns through lucrative opportunities like cryptocurrency.
Social media can be a hot spot for fraud
Scammers hack your profile to gain access to your personal information, impersonate you and con your contacts.
Key insights
Red flags that reveal banking imposter scams
Imposters will:
1
Real financial institutions never ask you to move money for any reason using transfers, gift cards or peer-to-peer payments.
2
Your financial institution will never ask you to repeat one-time verification codes over the phone.
3
Scammers pressure you to act quickly, while your financial institution will allow plenty of time for verification.
4
When in doubt, end the communication and call your financial institution directly.
Tools for your financial security
We’re committed to helping you protect your finances, which is why we offer advanced security products and services designed to safeguard your accounts from fraud and scams. From real-time transaction alerts to secure authentication methods, we offer tools that put you in control. Learn how you can use these tools to bank with confidence.
Security features
How we keep your transactions secure
1
Automated systems monitor digital bill payments for suspicious activity, flagging and reviewing potential fraud.
2
A network of financial institutions anonymously shares fraud data to enhance detection, tracking consumer behaviors for signs of fraud.
3
Instantly verify external accounts, ensuring secure account-to-account transfers.
4
Ensures fast and safe transactions with real-time data enrichment to enhance fraud detection accuracy.*
5
Adaptable risk management strategies evolve with changing fraud patterns to maintain security standards.
Zelle® banking safety
Remember, if the recipient
is enrolled, payments
can’t be canceled,
U.S. checking or savings account required to use Zelle®.
Transactions between enrolled uers typically occur in minutes.
Safety tip
Keep your accounts safe by setting up banking alerts
Setting up alerts on your accounts can help you stay informed in real-time about suspicious activity on your account, like unexpected withdrawals or large purchases.
Frequently asked questions and helpful links
Discover the answers to common questions about banking safety and explore links to resources that can help you in the event of a fraud attempt.
FAQ
Q: How do I recover after a cyberattack?
A: If you’ve provided your financial information to someone you later think is a scammer, first call your financial institution. Whether it’s your credit card issuer, financial institution or Medicare contact, call and ask about canceling fraudulent transactions and blocking future charges. You might also need to change your account numbers and freeze your credit to make sure no one uses your existing accounts or creates new accounts in your name.
Q: What if my personal email account, bank account or other accounts were compromised?
A:
- Immediately change your passwords for any potentially compromised accounts.
- Contact your financial institution to let them know your accounts may be compromised. Ask them to put a fraud alert on your accounts.
- Check your financial statements and credit reports to regularly identify any false charges or suspicious activity.
Q: What should I do if I suspect my identity has been stolen?
A: Check your credit card, financial institution and other financial accounts for unauthorized charges or changes. If you see any, report them to the company or institution. Then go to IdentityTheft.gov to see what steps you should take.
Resource links